Rotation

Safety

United Airlines 787-9 Elevated mockup, showing in this instance the seatback screen in a Polaris Suite

Why seatback IFE is core to United Airlines’ premium push

LOS ANGELES — Is it possible for an airline to be genuinely premium without installing seatback IFE screens across its fleet? Could United A... Continue Reading

JetBlue aircraft with Viasat Fly-Fi signage on it, as seen whilst boarding the aircraft.
JetBlue observes fundamental change in passenger behavior
May 24, 2025
A aircraft contrail is seen in the sky. In the foreground are green leaves from a tree to connote sustainability.
Op-Ed: How sustainability, accessibility influence airline perceptions
May 23, 2025
Rocket Girl Coaching's Mary Doyle, in her wheelchair, trying the Air4All wheelchair securement system at AIX 2025
Accessible air travel solutions go mainstream at AIX 2025
May 17, 2025
JetBlue aircraft with Viasat Fly-Fi signage on it, as seen whilst boarding the aircraft.

JetBlue observes fundamental change in passenger behavior

LOS ANGELES — Today’s airline passengers have different needs and expectations than the passengers of yesteryear, including when it comes to inflight connectivi... Continue Reading

Comfort

#PaxEx Podcast banner against a black background

#PaxEx Podcast: Bluebox CEO Kevin Clark unpacks business plan

Welcome to the #PaxEx Podcast, which tracks the evolution of the airline passenger experience and aviation’s sustainability initiatives. We’... Continue Reading

Airbus A350-1000 in the airframer's livery in-flight
Panasonic, Airbus discuss possible interim solution for Ku HBCplus
May 20, 2025
A self-serve bar in United Polaris business class features various drinks and snacks.
United looks to set long-haul premium standard with Elevated 787-9
May 13, 2025
Plant-based pulled pork-style tacos on display for guests to try at AIX 2025
BeanStalk seeks to elevate vegetarian inflight meals
May 9, 2025

Connectivity

JetBlue A321neoLR parked at the gate

Viasat details Amara nextgen inflight connectivity strategy

Twelve years ago, Viasat pioneered full, fast, free inflight Wi-Fi for JetBlue Airways, setting a standard for others to follow. At that tim... Continue Reading

EVA Air Boeing 787-10 Dreamliner, photographed over South Carolina on October 2, 2019 by Chad Slattery from Wolfe Air Ldearjet 25B.
EVA Air to offer free inflight Wi-Fi to loyalty members
May 19, 2025
American Airlines jets at DFW
American Airlines trials free inflight Wi-Fi before 2026 launch
May 16, 2025
Passengers enjoy Gogo Galileo inflight connectivity on a business jet.
Gogo goes full throttle with Galileo STCs after securing FAA PMAs
May 8, 2025

Services

A aircraft contrail is seen in the sky. In the foreground are green leaves from a tree to connote sustainability.

Op-Ed: How sustainability, accessibility influence airline perceptions

Please enjoy this Op-Ed contribution from Jennifer Sanchis, Senior Reputation Consultant at CARMA When it comes to the airline industry, rep... Continue Reading

Duffy eyes Newark flight cuts as ATC problems smart
May 11, 2025
Plant-based pulled pork-style tacos on display for guests to try at AIX 2025
BeanStalk seeks to elevate vegetarian inflight meals
May 9, 2025
A parked Boeing 787 with a focus on the cabin windows.
Lufthansa Technik readies for wave of Boeing 787 cabin modifications
April 29, 2025

Nose to Tail

Air Canada CRJ900 parked and ready to board

The indignities of flying fluffy aboard a CRJ

The ‘passenger experience’ limitations of regional jets like the CRJ are well known. With a maximum ceiling height of 6ft 2in, the cabin fee... Continue Reading

Engine and wing of airBaltic A220, in the carrier's signature green, as seen through a cabin window on this Brussels Airlines flight.
airBaltic wet-lease for Brussels Airlines: great service, no Wi-Fi
May 21, 2025
Air Canada Café lounge in Montreal with stools against a bar.
Air Canada Café grab-and-go lounges impress with allergen safety
May 14, 2025
Porter Embraer E195-E2 parked and ready to board.
Why Porter Airlines’ E195-E2 eclipses the Q400 experience
May 11, 2025